Troubleshoot
Troubleshoot common problems that occur when integrating Tiger Cloud services with third-party solutions
JDBC authentication type is not supported
Message:
- Check that your connection definition references your JDBC database with correct URL syntax, username, and password. The authentication type 10 is not supported.
When connecting to Tiger Cloud with a Java Database Connectivity (JDBC) driver, you might get this error message.
Your Tiger Cloud authentication type doesn’t match your JDBC driver’s
supported authentication types. The recommended approach is to upgrade your JDBC
driver to a version that supports scram-sha-256 encryption. If that isn’t an
option, you can change the authentication type for your Tiger Cloud service
to md5. Note that md5 is less secure, and is provided solely for
compatibility with older clients.
For information on changing your authentication type, see the documentation on resetting your service password.